Shipping Policy

At Sharul Diwan, we take great care in packing and shipping every order so that your purchase reaches you safely and in excellent condition. We work with trusted courier partners and make every effort to dispatch orders as quickly as possible.

1. Shipping Within India

We offer free shipping throughout India.

Orders are shipped to the delivery address provided by the customer at the time of placing the order.

Please ensure that your shipping address, PIN code, email address and phone number are entered correctly. We cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address or incorrect contact information.

2. Order Processing & Dispatch

Orders are normally processed and prepared for dispatch within 3–15 business days, depending on the product.

Some products, particularly handwoven, handcrafted, made-to-order or specially prepared items, may require additional processing time. Wherever applicable, the estimated processing or dispatch time will be communicated on the product page or at the time of purchase.

Orders are generally processed and dispatched Monday through Friday, excluding Sundays and public holidays.

3. Delivery Within India

Once your order has been dispatched, it will be handed over to our courier partner for delivery.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays and other circumstances beyond our control.

Once your order has been shipped, we will provide you with the available tracking information so that you can track the shipment.

Please note that delivery timelines are estimates and are not guaranteed. Delays caused by courier operations, severe weather, strikes, natural events or other unforeseen circumstances may occasionally occur.

4. International Shipping

We ship to selected destinations worldwide.

International shipping charges are calculated based on the destination and the weight of the parcel and are payable by the customer. The applicable shipping charge will be displayed at checkout, wherever available.

International delivery times may vary considerably depending on the destination country, customs clearance procedures and the courier service used.

5. Customs Duties, Import Taxes & Other Charges

For international orders, the customer is responsible for any customs duties, import taxes, VAT/GST, brokerage fees or other charges imposed by the destination country.

These charges vary from country to country and are outside our control. They are not included in the product price or international shipping charge unless specifically stated at checkout.

Customers are responsible for complying with the import regulations applicable in their country.

If a shipment is delayed, held or returned because the recipient does not pay applicable customs duties or taxes, any resulting charges may be the customer's responsibility.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you wherever tracking is available.

Please allow some time for the tracking information to become active after the parcel has been handed over to the courier.

7. Changes to the Shipping Address

Please carefully check your shipping address before placing your order.

If you need to change your shipping address, please contact us as soon as possible. Address changes can only be accommodated if the order has not yet been dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

8. Undeliverable or Refused Shipments

We cannot be held responsible for delivery failures caused by:

• An incorrect or incomplete shipping address

• Incorrect or unreachable contact information

• The recipient being unavailable to receive the shipment

• Refusal to accept the shipment

• Failure to pay applicable customs duties or import charges

• Other circumstances attributable to the recipient

If an international shipment is returned to us because it could not be delivered for any of the above reasons, additional shipping or return charges may apply before the order can be resent.

9. Handcrafted & Handwoven Products

Many of our products are handcrafted or handwoven. Minor variations in colour, texture, weave, embroidery, print placement or finishing may naturally occur and are a characteristic of handmade and handwoven products.

Such natural variations should not be considered manufacturing defects.

10. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, we cannot be responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather conditions

• Natural disasters

• Strikes or transportation disruptions

• Public holidays

• Customs clearance

• Government restrictions

• Courier or logistics delays

• Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

11.. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact us at:

Email: diwansharul@gmail.com

We will be happy to assist you.