Cancellation, Returns & Refund Policy

Cancellations

Cancellation requests will be accepted only within 24 hours of placing the order. Once the order has been processed or shipped, cancellation may no longer be possible.

Returns & Refunds

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

Returns are accepted only for products delivered with a manufacturing defect. We do not accept returns for reasons such as change of mind, incorrect choice of colour or design, or personal preference.

To be eligible for a return, the product must be in the same condition in which you received it, unused and unworn, with all original tags, labels and packaging intact.

Please note that some of our products are handcrafted. Therefore, minor variations in colour, weave, texture or finishing may naturally occur and should not be considered manufacturing defects.

Defective Products

If you receive a product with a manufacturing defect, please contact us immediately and provide:

• A short video clearly showing the defect, and/or
• 3–4 clear photographs showing the defect.

Our team will review the images/video and confirm whether the issue qualifies as a manufacturing defect.

Return Shipping

Return shipping costs are the customer's responsibility. We do not provide prepaid return labels, and the cost of sending the product back to us will not be reimbursed.

Please use a reliable and trackable shipping service when returning an item, as we cannot be responsible for returns that are lost or damaged in transit.

Refunds

Once the returned product is received and inspected, we will process the refund for approved returns.

The refund will cover the product price only. Any original shipping charges paid at the time of purchase, where applicable, are non-refundable.

We do not charge any restocking fee on approved returns.

Exchanges

We do not offer product exchanges.

If a return is approved, the applicable refund will be processed according to the terms stated above.

How to Request a Return

To request a return, please contact us within 7 days of receiving your order at diwansharul@gmail.com, mentioning your order number and providing clear photographs and/or a video of the manufacturing defect.

Returns sent without prior approval may not be accepted.