Frequently Asked Questions

What are your shipping details?

We offer free shipping throughout India for all domestic orders.

Orders are generally processed and prepared for dispatch within 3–15 business days, depending on the product.

Certain handwoven, handcrafted or specially prepared products may require additional processing time. Where applicable, the estimated dispatch time will be mentioned on the product page.

Do you offer international shipping?

Yes, we offer international shipping to selected destinations worldwide.

We are happy to bring the charm of authentic Indian textiles and handcrafted products to customers around the world.

What are your international shipping charges?

International shipping charges are calculated based on the destination and weight of the parcel. The applicable shipping charge will be displayed at checkout, wherever available.

Please note that customs duties, import taxes, VAT/GST, brokerage fees and other charges imposed by the destination country are the responsibility of the recipient.

How long does delivery take?

Delivery times vary depending on the destination and courier service.

As an approximate guide:

• Within India: approximately 5–7 business days after dispatch
• International orders: approximately 10–21 business days after dispatch

These are estimated delivery times and may vary due to courier delays, customs clearance, public holidays, weather conditions or other circumstances beyond our control.

Can I track my order?

Yes. Once your order has been dispatched, tracking information will be shared with you by email wherever tracking is available.

Please allow some time for the tracking information to become active after the parcel has been handed over to the courier.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

Address changes can only be accommodated before the order has been dispatched. Once the order has been handed over to the courier, we may not be able to change the delivery address.

Do you accept returns?

We accept returns only for products with manufacturing defects, subject to the terms and conditions of our Cancellation, Returns & Refund Policy.

Return shipping costs are the customer's responsibility.

We do not accept returns for change of mind, incorrect size selection, colour preference or other non-defective reasons.

Do you offer exchanges?

No. We currently do not offer product exchanges.

What is your cancellation policy?

Cancellation requests are accepted within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Please refer to our Cancellation, Returns & Refund Policy for complete details.

Who pays for return shipping?

Return shipping is the customer's responsibility.

For eligible returns due to a manufacturing defect, please contact us before sending the product back and follow the return instructions provided by our team.

How can I contact customer support?

You can contact us by email or WhatsApp, or through our Contact Us page.

Email: diwansharul@gmail.com
WhatsApp: +91 9810863187

We will be happy to assist you with any questions regarding your order or our products.

What payment methods do you accept?

We accept the payment methods available at checkout, which may include credit cards, debit cards, net banking, UPI and other supported payment options.